Digital Public Service Innovation: Framework Proposal

@InProceedings{Bertot2016a,
  author       = {Bertot, John Carlo and Estevez, Elsa and Janowski, Tomasz},
  booktitle    = {Proceedings of the 9th International Conference on Theory and Practice of Electronic Governance},
  title        = {Digital Public Service Innovation: Framework Proposal},
  year         = {2016},
  organization = {ACM},
  pages        = {113--122},
}