by Bertot, John, Estevez, Elsa and Janowski, Tomasz
Reference:
Universal and contextualized public services: Digital public service innovation framework (Bertot, John, Estevez, Elsa and Janowski, Tomasz), Elsevier, 2016.
Bibtex Entry:
@Misc{Bertot2016c,
author = {Bertot, John and Estevez, Elsa and Janowski, Tomasz},
title = {Universal and contextualized public services: Digital public service innovation framework},
year = {2016},
publisher = {Elsevier},
}
